What should I do when my order arrives?

Please unpack your order immediately and check that all products have arrived in good condition. Once checked, transfer your cakes straight to a freezer and store at temperatures below -18°C until you’re ready to use them. When required, simply defrost your cakes in the refrigerator and consume within 5 days of defrosting.

How should I store my cakes?

All Love Handmade Cakes products should be stored frozen at temperatures below -18°C until required.

How long can I keep my cakes frozen?

When stored correctly below -18°C, our cakes have an advisory best before date of 12 months from the date of manufacture.

How should I defrost my cakes?

We recommend defrosting all cakes in a refrigerator before serving or displaying.

How long do your cakes last once defrosted?

Once defrosted, our cakes should be consumed within 5 days.

Why are your cakes supplied frozen?

Supplying our cakes frozen helps maintain their quality and freshness while giving cafés, coffee shops and retailers the flexibility to defrost only what they need, helping to minimise food waste.

Do you deliver your cakes frozen?

Yes. Our cakes are supplied and distributed frozen to ensure they arrive in the best possible condition.

Where can I find ingredient and allergen information?

Full ingredient and allergen information is available on each individual product page. If you require any additional information, please contact our team who will be happy to help.